Express
Scripts addresses security breachPEF has received calls from members concerning a letter they received from Express Scripts Inc (ESI), the Pharmacy Benefit Manager for the Empire Plan prescription drug program for January 1, 1999, through December 31, 2005.
The letter notifies Empire Plan enrollees of an incident that resulted in unauthorized access to Empire Plan enrollee information including name, Social Security number, birth date and possibly prescription information.
“PEF is working with the state Department of Civil Service and has contacted the Governor’s Office of Employee Relations with our concerns regarding the security breach,” said PEF President Ken Brynien.
ESI is unaware at this time of any actual misuse of Empire Plan information, and is continuing to work with the FBI to investigate. It has set up a Web site, www.esisupports.com, which contains helpful information and resources for affected Empire Plan enrollees.
ESI has contracted with Kroll Inc, a risk-consulting company, to help people who believe their data may have been misused. If an enrollee does experience identity theft resulting from this incident, ESI will provide identity restoration services from Kroll for all legitimate and approved cases. A licensed investigator at Kroll will be assigned to each case.
If you received a letter from ESI advising you of the security breach, and you have concerns about your personal information, you may contact Kroll, at no charge to you, at 866-795-9350, Monday through Friday between 8 a.m. and 5 p.m. (Central Time), to speak with a U.S.-based representative trained in handling privacy breach events, fraud, and identity theft issues.
As more information becomes available, PEF will post it on its Web site.
— Deborah A. Miles